Support Information
At NBCN Networks we believe that support is an all encompassing activity and a million miles away from simple maintenance.
The key reason for this is because to truly support a client we believe that we need to take ownership of issues and chase through all elements of the solution. To you, the client, the issue that you report should then be managed by just one contact – us.
We have national coverage for all of the products and services we supply and have dedicated team of specialists whose sole purpose is to respond quickly and efficiently. Our support agreements come in two flavours:
Standard Cover
This is ideal for most organisations, as it provides the security of knowing you can contact us during normal business hours and get a response within times laid out in our Service Level Agreement (SLA).
CustomCare
For those clients who works extended hours or who can’t wait until the morning for a fault that occurs in the evening, we have CustomCare. Unlike most 24/7 contracts which are 3-5 times the cost of “Standard” cover, CustomCare is just a little more. What you then get is the ability to phone up 24/7 and if you decide to call out an engineer you pay a reasonable hourly rate. This has two main benefits:
- You only pay if you need it
- You can decide how much you need to sort it before morning
Contacting us
The best way to get support is to e-mail support@nbcnnetworks.co.uk
You can also phone us on 0844 375 573 0
24/7 Online Support Portal
Try our new online support portal, get assistance 24/7 by ticket or by our online knowledge base. Simply visit: http://support.nbcnnetworks.co.uk